Continuous Quality Improvement for Health Services Program
CHA Learning’s Continuous Quality Improvement (CQI) program is designed for managers and staff in health services who wish to expand their knowledge of CQI theory and techniques, and to integrate those with their program, departmental, or organizational operations.
The program focuses on concepts and tools that are applicable for hospitals, home care and home support organizations, community-based services and residential care within the continuum of health services.
Cost: $1,895/year for Canadian residents, $2,145/year for International students, plus textbook costs ($250-300 based on 2013 costs)
Receive $100.00 off the tuition fee if you have paid the application fee, submitted a complete application package and paid your full tuition by June 26th, 2014.
Length: 1 year
Continuous Quality Improvement Program Components
The Continuous Quality Improvement program has four compulsory components:
- Seven home study units
- Leading Practices paper
- Final examination
- CQI—the basics
- CQI as a management strategy: CQI and strategic planning
- CQI as an approach to operational planning and management
- CQI tools and approaches
- Measurement in CQI: a close look at indicators
- CQI and evaluation
All program components and examinations are completed through the online learning system.
You may apply for the Continuous Quality Improvement program if you are currently working in a healthcare organization.
Required Application Documents
The following are mandatory submissions which must accompany your application to the Continuous Quality Improvement program:
- Your current resume
- A non-refundable application fee, payable to the Canadian Healthcare Association (see Administrative Fees)
- If applicable, proof of an English proficiency test if your first language is not English:
- Canadian Academic English Language Assessment (CAEL) with a minimum of 60 overall band
- Test of English as a Foreign Language (TOEFL) Internet Based Testing (IBT) with a minimum overall score of 80 (minimum score of 20 in each category)
- Canadian Language Benchmark Assessment (CLBA) with a score of 8 in all sections
- Completion of grade 12 English with a minimum grade C
- Successful completion of a full year university-level English course
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|Application ProcessCHA Learning only accepts online applications. Students will receive instructions on how to upload or application documents after the application has been paid and it has been processed. Please allow 2-3 business days for the payment to be processed.
File Types for Application Documents
Ensure the filename for each application document includes the document name, your first initial and your last name (e.g. resume_asmith.doc). Uploaded documents will only be accepted in Word or PDF format.
Submitting your Application
Applicants must submit all application documents at the same time, failure to do so will indicate an incomplete application. Please note attachments cannot be modified once submitted.
All required application documents must be received by the application deadline date.
Students must purchase textbook(s) for the Continuous Quality Improvement program. Information on the required materials will be provided to the students.
All other program materials are available through the CHA Learning Gateway, the online learning system.
The Continuous Quality Improvement program consists of seven home study units.
Unit 1: CQI: The Basics—Objectives
- Define continuous quality improvement (CQI)
- Explain the historical development of the CQI concepts
- Describe how CQI concepts apply in a health care setting
Unit 2: Implementing CQI—Objectives
- Identify the basic requirements needed to proceed with the implementation of CQI and discuss why each is important
- Discuss the obstacles preventing the successful implementation of CQI
- Describe how to prepare for the implementation of CQI
- Describe the major components of a quality improvement plan and how they relate to each other
- Describe how strategic planning and CQI can be integrated and why this is important
Unit 3: Integrating CQI and Existing Quality Programs—Objectives
- Discuss the evolution of quality assurance, utilization and risk management, and the basics of how each works
- Describe the relationship between CQI, quality assurance, utilization management and risk management
- Describe the importance of a quality framework in uniting quality activities, organizational processes and structures
- List several different types of quality frameworks that are in use in healthcare
Unit 4: CQI Teams—Objectives
- Discuss the role of teams in CQI
- Distinguish between three different types of teams
- Describe the stages of team formation and evolution
- Identify what teams need to succeed
- Identify several techniques for supporting effective team functioning
Unit 5: CQI Tools and Approaches—Objectives
- Identify and describe two general approaches to developing a process improvement plan
- Identify and apply strategies for making process improvements
- Identify and apply seven analytical tools for CQI
Unit 6: Measurement in CQI—Objectives
- A closer look at indicators
- Explain the importance of measuring client outcomes
- Describe two different approaches to the development and use of indicators
- Describe some of the challenges in developing and utilizing outcome indicators
- Describe several examples of outcome measurement
- Describe the use of client judgements of quality of care and health status as a measure of outcome and quality, and the challenges associated with this
- Describe efforts to develop national indicators of health system performance and population health
Unit 7: CQI and Evaluation—Objectives
- Explain why evaluation is an integral part of CQI
- Identify the different ways in which evaluation can be approached
- Identify different types of evaluations
- Discuss the main steps in conducting a client survey
- Describe the main features of the balanced scorecard
The components of the Continuous Quality Improvement program include:
- Study units
- Leading Practices paper
- Final examination
- Students must complete all components of the program
- Students must achieve 50% on the final examination
- Students must pass with 60% in order to complete the Continuous Quality Improvement program
Due Dates for Program Components
- The program follows an academic calendar and assignments are to be completed by the deadlines provided
- A program schedule is available at the beginning of the academic year which includes all assessments and due dates
Students who successfully complete the program receive a certificate in Continuous Quality Improvement for Health Services issued by the Canadian Healthcare Association.
Accreditation Canada recognizes that health care providers would benefit from training in quality issues. The Continuous Quality Improvement for Health Services program provides appropriate training.
Canadian Society for Medical Laboratory Science
The Canadian Society for Medical Laboratory Science grants Continuing Education credits for Continuous Quality Improvement.
“Continuous quality improvement is an arguably necessary mindset in the health industry; we often hear that we need to be thinking differently. The CQI program provides students with tangible tools and critical thinking skills that are beneficial in moving an organization forward in a client-focused, positive direction.”
-Sara Limpert, MHA
Continuous Quality Improvement Graduate 2012